If you are taking medication on a repeat basis please order in plenty of time and allow us three working days from the time we receive your order until you pick up the paper prescription. They can be ordered in the following ways.
By Post - The right hand side of your last prescription gives details of your current drugs. Tick the items you require and post the slip to us. If you enclose a stamped address envelope we will post your new prescription back to you. Otherwise, you may collect it two working days after receipt of the request.
In Person - Leave your request in the boxes provided. Use either the right-hand side of your last prescription, or the request slips beside the box. Our receptionists will be pleased to help you if you have any problems.
By e-mail - please email all the necessary information to: email@example.com please note: only prescription requests will be dealt with by e-mail. For all other enquiries- please contact the surgery by telephoning 01779 841208.
Online – register for our online services and order via the link at the top of this page.
If you deal with Cruden Pharmacy, we can arrange for your medication to be collected from Hatton Surgery. Please let us know
We do not accept repeat prescription requests by telephone at present.
In line with the new GDPR (General Data Protection Regulations) Cruden Medical Group will only hand out prescriptions or medication to the person named on the item.
You can have one nominated person on record chosen by you to collect your items on your behalf. Please collect the necessary paperwork at reception to fulfil this request.
The Receptionist has a duty by law to protect your data, you or your nominared person will be asked for ID when collecting your items, please do not take offence when asked and engage to help the administration team comply with the law.
Medication will only be available to collect from the surgery between 4pm and 6pm.
Patients on repeat medication will be asked to see a doctor, nurse practitioner, clinical pharmacist or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.