As per Scottish Government guidelines the majority of consultations are being carried out via telephone or video calls. Face-2-face appointments are available only if required and after discussion with a clinician.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.
Your appointment at the Practice
- Please make one appointment for each member of the family who needs to be seen
- We try to keep to time but please be patient if someone before you takes longer than planned
- Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
- It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.
Here is a list of the different ways you can access your General Practitioner/Nurse
Non-COVID Urgent GP/ANP Appointments
If you feel your problem can not wait for a routine appointment please telephone between 8:30 – 10.30am. Reception staff will ask you some important questions to help us to triage your call and to ensure that your problem is dealt with by the correct member of the team. If the clinician feels your problem is urgent you will receive a response on the same day. The outcome could be advice, referral for tests, a telephone or video consultation or a face-to-face appointment.
Non-COVID Routine GP/ANP Appointments
We have a number of routine telephone appointments available to book up to 1 week in advance. We are also accepting routine queries via email. Contact the surgery for more information about how to access these appointments.
Treatment Room Nurse/HCA Appointments
Our treatment room nurses are continuing to perform essential injections, wound care and blood tests. Please contact the surgery to book an appointment.
Additional information
Chronic Disease Monitoring
We are now in a position to resume some chronic disease monitoring. To comply with social distancing, PPE and cleaning recommendations we have fewer appointments available. We are therefore prioritising reviews for patients with asthma, COPD and diabetes starting with those considered high risk and those who missed reviews in April and May. If you have a problem with your asthma, COPD or diabetes this should be dealt with in the usual way rather than waiting for your review appointment.
To help us implement our new system, there are a few things you can do to help us:
- Please call in as early in the day as you can to help us manage our appointments appropriately.
- Please give as much details to the receptionist as you can. As always, it remains confidential and will ONLY be used to help us look after you.
- Please be alert to your phone ringing if you are expecting contact back from us. We unfortunately are not in the position to keep trying people who fail to answer.
- Please be aware that if your condition is not urgent you may not be contacted on the same day.
Can I bring someone to accompany me to the Appointment?
We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.
Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.
Occasionally we might ask for them to leave but this would be unusual.
If you require interpretation services please contact us in advance of you appointment and we will arrange this.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.